Millions of porter requests are coordinated every year in the Emergency Department (ED), but delays in transferring patients to investigations or ongoing care impacts patients awaiting admission.
London North West University Healthcare NHS Trust (LNWH) commissioned a pilot of the Infinity platform to replace the manual, paper-based process for making porter requests at Northwick Park Hospital. This meant staff could submit requests from anywhere in the hospital, using secure mobile devices, and porters could accept and share their activity in real-time.
The partnership has since expanded to other departments and sites at LNWH and Infinity has helped coordinate in excess of 650,000 porter requests. Infinity was used for clinical task management in the short-term assessment, rehabilitation and reablement service (STARRS) which supports patients to receive treatment at home or be discharged sooner from hospital. This project helped to increase service capacity by approximately 55%, without increasing the number of staff.
As a result of the project, the team won an HSJ award for ‘Driving efficiency through technology’. The team has also now gathered evaluation data and user feedback to help them to refine the solution and their priorities, which are now more in line with NHS England priorities.
At the time of writing, Infinity was also being used in six other NHS Trusts to fulfil a range of objectives including saving 91 minutes per user per shift in out-of-hours at Somerset Foundation Trust, COVID-19 lateral flow testing monitoring for more than 15% of frontline NHS staff, and digitising Patient Initiated Follow Up (PIFU) at Norfolk and Norwich University Hospital.
Adoption and spread or improvement methodology
The Infinity team’s time on the Accelerator allowed them to receive advice sessions from health economists at ICHP, which helped the company build its knowledge around evaluation. The opportunity at LNWH enabled Infinity Health to design an evaluation to demonstrate their impact on hospital efficiency, safety, and staff experience.
They have also taken part in other Accelerators, including the NHS Innovation Accelerator which helped them to connect with other fellows and share knowledge and expertise. It also put them at the table when NHS England wanted to identify companies that could support elective recovery, which has since led to a pilot at Norfolk and Norwich University Hospital and thousands of patients benefitting from automating and optimising patient initiative follow up (PIFU).
They were also selected for the AWS Accelerator, that supported them through networking, workshops, and mentoring to refine their focus and positioning.