Developed by Leicestershire Partnership NHS Trust, ChatHealth came to EMAHSN’s attention via their 2014 Innovation Awards.
The ChatHealth platform provides NHS-compliant security and governance for secure clinical interactions over mobile devices. It ensures all messaging conversations can be managed centrally making it responsive, clinically governable and safe.
Key learning for those implementing ChatHealth:
- Service user engagement is essential in planning the delivery model
- Ensure sufficient time for planning and training
- Utilisation will be dependent on the organisation
- Ongoing clinical service evaluation is essential.
Through EMAHSN’s tailored package of support (including advice on protecting intellectual property, marketing, communications, evaluation and commercialisation) the initiative rapidly spread and is available to almost three million young people nationwide (more than six million people in total, including parents and carers of babies, children and young people as well as adults).
The programme has been shared across AHSN areas and 2021-2022 saw uptake accelerate nationally by 15% compared to the previous year, including to Wales and Northern Ireland.
The combined cost of ChatHealth messaging service staffed with 0.5 whole time equivalent (WTE) from within existing capacity of service (salary and product licencing) is approximately £10,000 less than 1 WTE post. Based on a population of 85,000 people, around 600 (or more) contacts could be delivered in one year.
It would require four more additional members of staff using traditional methods, at a cost of approx. £150,000 per annum, to deliver the same number of contacts. Any additional staff capacity can deliver face-to-face or telephone contacts to those most in need.